FAQs

Frequently Asked Questions (FAQ)

How can I contact you? You can contact us by sending an email to roomsphereinfo@gmail.com. We strive to respond to all inquiries within 8 hours.

Where are your products shipped from? Our products are shipped directly from our suppliers in various countries around the world. This allows us to offer a wide range of high-quality products at competitive prices.

Can I get a refund for my products? Yes, we offer a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your item. Please refer to our return policy for more details.

Are your products safe to wear? Yes, all our clothing items undergo strict quality control measures to ensure they are safe and comfortable to wear. We work with reputable suppliers who adhere to strict production standards and regulations. If you have specific concerns or allergies, please read the product descriptions and labels carefully or consult a healthcare professional.

What are your shipping costs? We offer free shipping on all our products, regardless of your location or the size of your order. This means you don't have to pay any additional costs for the delivery of your purchase. Enjoy shopping without worrying about shipping fees!

Can I track my order? Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

What payment methods do you accept? We accept payments via major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal and Ideal for added convenience.

Are your products cruelty-free? Yes, we are committed to offering cruelty-free products. We carefully select suppliers who share our values and ensure that our products are not tested on animals.

Can I cancel or modify my order? Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee cancellations or modifications of orders. If you need to make changes, please contact us immediately, and we will do our best to assist you.

How do I return a product? If you wish to return a product, please contact us within 14 days of receiving your item at roomsphereinfo@gmail.com. Our customer service team will guide you through the return process and provide you with further instructions.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To start a return, you can contact us at roomsphereinfo@gmail.com.

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds: If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at roomsphereinfo@gmail.com.